Mr. Hill has been an IT leader for more than 24 years and is an accomplished technologist with a track record of driving innovation and delivering transformative solutions. With a diverse background in operations, infrastructure, and cyber security, he leads cross-functional teams to achieve amazing results. Mr. Hill’s servant leadership style is known for clearing obstacles, building inclusive teams, and enabling growth and vision.

Recent Achievement Highlights

• Contract CIO/CISO: Subject matter expert for ransomware incident recovery, rebuilding application development (structure, processes, and tooling), and delivering a 12-month tactical plan and strategic investment roadmap.
• Adversity Champion: Led mission-critical ransomware recovery, supporting $~400M revenue, after Microsoft Tier 3 declared recovery without data loss “impossible”.
• ERP Integrator: Successfully delivered ERP EDI integration with a major international auto manufacturer enabling ~$26M in revenue and new channel opportunities for the largest independent distributor of auto glass in the United States.
• Salesforce Support: Created a customer support system, reducing interactions by 2x while improving average resolution time from 14 days to 24 hours. Implemented goals and measurable KPIs to enhance customer satisfaction.
• Atlassian Deployment: Led a team-oriented JIRA and Confluence implementation project in under 30 days, establishing source code control, defect tracking, project management, and release documentation for a client with no previous development management practices.
• Security Services: Delivered a client security assessment using the Cybersecurity Capability Maturity Model (C2M2) and created an executive security strategy and roadmap for continuous improvement.